Module Nine: Library Resources

Individual Consultations

Individual research consultations with a librarian usually are provided at the student’s request and supplement other forms of library instruction. Such consultations may take place face-to-face at a library service desk, over the phone, or by appointment. Consultations also are provided online via email, chat services, and sometimes through discussion forums embedded in a course management system. Encourage your students to contact a librarian whenever they have questions about library resources or services. Librarians want to help your students succeed.

Linked Resources

American Library Association, Association of College and Research Libraries (2001). Objectives for information literacy instruction: A model statement for academic librarians. Retrieved from
Enumerates library instruction objectives for some of the higher education information literacy competency standards published in 2000 by the American Library Association’s Association of College and Research Libraries.

American Library Association, Reference and User Services Association. (2004). Guidelines for behavioral performance of reference and information service providers. Retrieved from resources/guidelines/guidelinesbehavioral
Identifies general, in-person, and remote behaviors librarians should exhibit in their interactions with library users, arranged in five categories: approachability, interest, listening/inquiring, searching, and follow-up.

Additional Resources

Avery, S., & Ward, D. (2010). Reference is my classroom: Setting instructional goals for academic library reference services. Internet Reference Services Quarterly, 15, 35-51. doi:10.1080/10875300903530264

Knoer, S. (2011). The reference interview today. Santa Barbara, CA: Libraries Unlimited.

Kovacs, D. K. (2007). The virtual reference handbook: Interview and information delivery techniques for the chat and e-mail environments. New York, NY: Neal-Schuman.

Ross, C. S. (2009). Conducting the reference interview: A how-to-do-it manual for librarians (2nd ed.). New York, NY: Neal-Schuman.

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